faq


Who is wristeks.com?
We are an internet retailer of brand name SmartWatches. However, You will receive the same care that you would get from if purchased at any retail store.

Do you sell second hand or used SmartWatches?

No. We only sell 100% brand new goods.

Do you sell fake/replica Smartwatches?
No. All of our Smartwatches are 100% genuine products, supplied to us directly from the dealer. 

Do your Smartwatches come in boxes?
Yes, all of our Smartwatches come in the official box from the correct manufacturer, exactly as you would get if you were to purchase them in a retail store. We do not ship loose SmartWatches!

Do your Smartwatches come with guarantees?
Yes, all of our SmartWatches come with the full international manufacturer guarantee. You can purchase from us assured with the knowledge that your SmartWatch is fully guaranteed for the full period against workmanship faults.

What security measures do you take to ensure my credit card details are safe?
All of our credit card transactions are processed on Paypal secure payment gateway over a 128-bit SSL certificate, which means that your credit card details cannot be intercepted or hacked. We do not store any of your credit card details. Your payment is processed securely over the Paypal payment system and no one is able to view any of your sensitive details.

How can I track my order?
Once we ship the order, a tracking number will be emailed to you along with a link where you can track the status of your order.

Can I pick up my order at one of the warehouses?
No we do not allow customer pickups. Our warehouses are not open to the public. We also do not offer a showroom.

Can I make changes to my order after it has been placed?
Unfortunately, we are unable to make any changes to an order once it has been placed.

What if I provided an incorrect shipping address?
If your order was undeliverable and returned to our warehouse, please refer to the returns section of our website.

Do you have a minimum order?
No.

How do I place my order?
Orders can be placed on our website through our secure checkout page. If you have a problem checking out, please email us here.

Do you sell to individuals or just businesses?
Yes we sell to individuals as well as businesses.

If a product is out of stock, how long until it is back in stock?
Our website inventory is updated daily so please keep checking back to see when products are back in stock.

If I have a business resale license can I get a discount?
No we offer discounts based on the quantity of your order.

What payment options do you offer?
Our payment options are PayPal which include Visa, Mastercard Discover, and America Express.

Can I return or exchange an item?
Yes, please click here to review our returns/exchange policy.

Are all of your items 1st Quality?
Yes all of our items are 1st Quality. We do NOT carry irregulars or seconds.

Is the Wristeks.com website safe and secure?
Yes. We have gone to great lengths to make our website secure. Your information is protected by Kasperski. And we never sell your personal information.

How do I contact Wristeks.com
The best way to contact us is to fill out this form and a representative will be in touch very soon.

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